Terms of Service.

1. Provider information

Kroventra is a Belgian business operating from Antwerp, Flanders, Belgium under enterprise and VAT number BE 0718.820.676.

Official enquiries may be sent to contact@kroventra.com. Additional company information is available in the Legal Notice.

2. Scope and acceptance

These Terms apply to visitors, prospective customers and customers using the Kroventra website, project-request systems and services. By requesting, ordering or using a service, the customer accepts these Terms together with the applicable proposal, quotation, order confirmation or service agreement.

If a signed agreement or accepted proposal conflicts with these Terms, the specific agreement or proposal takes precedence for that project.

3. Services

Kroventra may provide services including:

• Advertising videos, campaign material and social-media content.
• Website strategy, design, development, hosting, maintenance and professional email.
• Business-process analysis, integrations, notifications and workflow automation.
• Custom applications, prototypes, internal tools, portals, dashboards and APIs.
• AI-assisted text, image, audio, video and software production.
• Social-media account connections, content preparation, scheduling, publishing and analytics.
• Technical consulting, support, monitoring and infrastructure management.

The exact deliverables, timing, included revisions, support and price are defined in the applicable proposal or written project confirmation.

4. Proposals and project scope

Website prices described as “from” are indicative starting prices and do not constitute a binding offer. A proposal becomes binding when accepted in writing, electronically, through payment of a requested deposit or through another clearly agreed method.

Requests outside the agreed scope may require a revised schedule and additional charges. Kroventra will identify material scope changes before carrying out chargeable additional work.

5. Customer responsibilities

The customer must provide accurate information, timely feedback, required access and materials reasonably needed to perform the project. The customer confirms that it has the necessary rights and permissions for all supplied text, trademarks, images, videos, music, databases, credentials and other material.

The customer remains responsible for reviewing and approving factual claims, prices, legal statements, advertising claims and regulated content before publication.

6. Fees and payment

Fees, deposits, milestones, recurring charges and payment deadlines are stated in the applicable proposal or invoice. Unless expressly stated otherwise, prices exclude VAT and exclude third-party fees, advertising spend, premium assets, licences, travel and external platform charges.

Kroventra may pause work, hosting, maintenance or access to deliverables when an undisputed invoice is overdue. The customer remains responsible for properly due charges and costs already incurred for the project.

7. Revisions, delivery and acceptance

The included number of revisions is defined in the proposal. A revision changes an existing agreed direction; a new concept, feature, workflow or substantial structural change may be treated as additional work.

The customer should inspect delivered work and report material defects within a reasonable period. Minor issues that do not prevent normal use do not justify rejection of the complete delivery.

8. Intellectual property

After full payment, the customer receives the rights to the final custom deliverables stated in the proposal, subject to any third-party licences. Kroventra retains ownership of pre-existing materials, reusable code, frameworks, internal tools, production methods, know-how, generic components and unused concepts.

Stock assets, fonts, music, AI services, platform APIs, open-source components and other third-party materials remain subject to their respective licence terms. No rights are transferred before all amounts due for the relevant deliverables have been paid.

9. AI-assisted work

Kroventra may use artificial-intelligence tools where appropriate to assist with development, research or media production. AI output can contain inaccuracies, artefacts or similarities to existing material and must be reviewed in context before final use.

Unless specifically agreed otherwise, Kroventra does not guarantee that an AI-generated element can receive exclusive intellectual-property protection in every jurisdiction.

10. Hosting and third-party services

Projects may depend on hosting providers, domain registrars, payment providers, email services, social networks, API providers, app stores and other third parties. Their availability, policies, pricing and approval decisions remain outside Kroventra's control.

Kroventra cannot guarantee uninterrupted availability of external services or continued access to an API, platform feature or social-media account. Required third-party subscriptions and credentials remain the customer's responsibility unless explicitly included.

11. Social publishing

When a customer connects a social account, the customer authorises Kroventra to use the permissions granted through that platform solely to provide the requested connection, publishing and analytics functions.

The customer controls which accounts are connected and which content is approved for publication. Publications remain subject to the rules, permissions, review processes and technical restrictions of platforms including Instagram, Facebook and TikTok.

Kroventra does not guarantee publication, reach, impressions, engagement, account approval or uninterrupted API access. Customers must not use the service for unlawful, deceptive, infringing, abusive or platform-prohibited content.

12. Confidentiality and credentials

Each party must use reasonable care to protect confidential information received from the other. Customers must keep passwords and account credentials secure and should use platform OAuth connections instead of sharing passwords whenever available.

Kroventra will not ask customers to send social access tokens or passwords through public messages.

13. Cancellation and termination

Either party may terminate ongoing services according to the applicable proposal or written agreement. Upon cancellation, the customer must pay for completed work, committed third-party costs and work reasonably performed up to the effective termination date.

Deposits compensate for reserved capacity and initial work and are refundable only where required by applicable law or expressly agreed in writing. Kroventra may suspend or terminate services used unlawfully, abusively or in violation of platform rules.

14. Warranties and liability

Kroventra will perform agreed services with reasonable professional care. Except where prohibited by law, no guarantee is made that a website, application, campaign, automation or social publication will produce a particular commercial outcome.

To the maximum extent permitted by applicable law, Kroventra is not liable for indirect or consequential loss, lost profit, lost opportunity, third-party outages, platform enforcement decisions or damage caused by inaccurate customer instructions or materials.

Nothing in these Terms excludes liability that cannot legally be excluded, including applicable mandatory consumer rights.

15. Consumer rights

If the customer qualifies as a consumer, mandatory Belgian and European consumer-protection rights continue to apply. Any contractual limitation applies only to the extent permitted by those mandatory rules.

Where a consumer requests that personalised or digital-service work begin during a statutory withdrawal period, the consumer may be required to pay for work properly performed before withdrawal, as permitted by law.

16. Governing law

These Terms are governed by Belgian law. Courts with jurisdiction under Belgian law may hear disputes, without limiting any mandatory right a consumer has to bring proceedings in another competent court.

17. Changes and contact

Kroventra may update these Terms when services, laws or platform requirements change. The effective date displayed above identifies the current version.