Terms of Service
Last updated: 26 October 2026
These terms apply to every quote, project and subscription from Kroventra (sole proprietorship), Vrijheidsstraat 25, 2280 Grobbendonk, Belgium, enterprise number BE0718820676, contact@kroventra.com. A signed quote or written acceptance by e-mail makes them part of our agreement. Where a quote says something different, the quote wins.
1. Quotes and start
A quote is valid for 30 days. Work starts after you accept it in writing and the deposit is received. The quote describes the scope; anything not listed is not included and can be quoted separately.
2. Prices and payment
- Prices are in euro, excluding VAT unless stated otherwise.
- Projects: 50% deposit on acceptance, 50% on delivery, before go-live or handover of final files. Larger projects may be split into milestones named in the quote.
- Monthly services (hosting, maintenance, backups, content retainers) are invoiced in advance.
- Invoices are due within 14 days. For business clients, late payment triggers interest at the Belgian statutory rate for commercial transactions and a fixed recovery cost of €40 (law of 2 August 2002), without prior notice. We may pause work and services until overdue invoices are paid.
3. What we need from you
You provide the content, images, brand materials, access and decisions the project needs, on time, and you confirm you have the right to use everything you give us. You give feedback within 10 working days of each delivery; if we hear nothing, the delivery counts as accepted and the project moves on.
4. Revisions and acceptance
Each deliverable includes two revision rounds unless the package states a different allowance; for example, the Starter One-Pager includes one round and Dedicated Studio includes unlimited revision sprints within the month. A revision round is a consolidated set of changes within the agreed scope. Further rounds, or changes to the scope, are quoted or billed at the hourly rate stated in the quote. A deliverable is accepted when you approve it, when you put it to use, or when the 10 working days pass without feedback.
5. Timing
Dates in a quote are planning estimates. They depend on receiving your material and feedback on time; delays on your side shift the schedule accordingly. We tell you as soon as we see a date move.
6. Intellectual property
When the final invoice is paid, you own the rights to the delivered work made specifically for you: the design, the copy, the video edit, the custom code. Kroventra keeps the rights to its own tools, templates, frameworks and know-how, and gives you a permanent licence to use them as part of your deliverable. Third-party elements such as fonts, stock media and software licences stay under their own terms, and we tell you which ones apply. We may show the work in our portfolio and case studies unless you ask us not to.
7. AI-assisted work
We use AI tools in parts of our process, for drafts, variations, research and automation. Everything that goes to you is reviewed and finished by a person. If you want a deliverable produced without AI assistance, say so before we start and we quote accordingly.
8. Hosting, maintenance and third parties
Hosting, maintenance, backup, Product Support and video subscription plans run per month, start on the date in the quote and renew automatically. Either side can end them with one month's written notice. Our hosting runs on infrastructure of Hetzner Online GmbH in Germany; we are not liable for outages caused by the provider or by services we do not control, such as social platforms, domain registries or payment providers. When a plan ends, we hand over your files and data on request within 30 days, after which they are deleted.
9. Confidentiality and access
We treat your business information and any access details you share as confidential, use them only for the agreed work, and remove access details when the work is done. We recommend you change shared passwords afterwards. How we handle personal data is set out in the Privacy Policy.
10. Cancellation
You can cancel a project at any time in writing. Work done up to that point is invoiced, and the deposit is not refunded once work has started. If you are a consumer rather than a business, you have a 14-day right of withdrawal from the date of acceptance, unless you asked us to start within that period, in which case you pay for the work done.
11. Liability
We deliver with care, but we cannot promise specific commercial results such as rankings, followers or sales. Our total liability for a service is limited to the amount you paid for that service in the twelve months before the claim, except for damage caused by intent or gross negligence. We are not liable for indirect loss such as lost profit or lost data on systems we do not manage. You keep backups of material you give us.
12. Governing law
Belgian law applies. Disputes go to the courts of the judicial district of Antwerp, after we have tried to solve them together first.
13. Kroventra Socials (internal application)
The following terms apply to Kroventra Socials, the internal publishing tool referenced by social platform providers at this URL.
Authorized use
The application may be used only by people authorized by Kroventra and only for lawful company-account management and content publishing.
Platform rules
Use remains subject to applicable Facebook, Instagram and Meta terms and policies. Users must not misuse credentials, bypass platform controls or publish unlawful or infringing material.
Availability
The application is provided on an operational basis without a guarantee of uninterrupted availability. Kroventra may modify, suspend or discontinue access when necessary for maintenance, security or compliance.
Privacy and deletion
See the Privacy Policy and User Data Deletion instructions.
Contact
14. Changes
We may update these terms; the date above tells you when. Running projects stay under the terms that applied when they were accepted.